Refund Policy

Last updated: February 19, 2026

1. Overview

SubLearn offers a generous Free plan that allows you to explore the platform before committing to a paid subscription. Because you can try the Service at no cost, we encourage you to fully evaluate it before upgrading.

If you do subscribe to a paid plan and are not satisfied, we offer a 14-day refund period from the date of your initial purchase.

2. 14-Day Refund Window

You may request a full refund within 14 days of your initial subscription purchase. This applies to:

  • Plus plan — $6.99/month
  • Pro plan — $12.99/month

The 14-day window begins on the date of your first payment. If you request a refund within this period, you will receive a full refund of the amount charged.

3. After the 14-Day Period

After the 14-day refund window has passed, refunds are not available for the current billing cycle. However, you may cancel your subscription at any time through your account settings. When you cancel:

  • You will continue to have access to paid features until the end of your current billing period.
  • Your account will automatically revert to the Free plan at the end of the billing period.
  • No further charges will be made after cancellation.

4. Eligibility

To be eligible for a refund, the following conditions must be met:

  • The refund request is made within 14 days of your initial subscription purchase.
  • The account has not been suspended or terminated for violating our Terms of Service.
  • The refund is for the first subscription period only (renewals are not eligible for refund).

5. How to Request a Refund

To request a refund, contact our billing team at [email protected] with the following information:

  • Your account email address
  • Date of purchase
  • Reason for requesting a refund (optional, but helps us improve)

We aim to process all refund requests within 5 business days. Refunds will be issued to the original payment method used during purchase.

6. Payment Processing

All payments and refunds are processed through Lemon Squeezy , our payment provider. Refund processing times may vary depending on your payment method and financial institution:

  • Credit/debit cards: 5-10 business days
  • PayPal: 3-5 business days

7. EU Consumer Rights

If you are a consumer residing in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU. This right of withdrawal is reflected in our standard refund policy above.

You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

8. Contact

If you have questions about this Refund Policy, please contact us: