Polite Complaints

Good morning, City Medical Centre. How can I help you?

Hello. I'd like to make an appointment with Doctor Green, please.

Of course. Is it urgent?

Not really, but I've had a bad headache for three days.

I see. We have a slot on Thursday at 2:30 pm. Does that suit you?

Yes, that's perfect. Could you tell me what I need to bring?

Just your ID and your insurance card.

Great. Thank you very much.

Thanks for coming in. Can you tell me a little about yourself?

Of course. I'm 22 years old. I'm studying business at university and I'm looking for a part-time job.

Have you worked in a shop before?

No, but I've worked as a volunteer at a local charity, so I have experience with customers.

Great. Why do you want to work here?

I really like your brand, and I'd love to develop my communication skills.

Excellent. Can you work on weekends?

Yes, I'm available every Saturday and most Sundays.

Excuse me, I bought this jacket last week but the zip is broken.

I'm sorry to hear that. Do you have your receipt?

Yes, here it is.

Would you prefer a refund or an exchange?

I'd like to exchange it for the same jacket in a different size if possible.

Of course. What size are you looking for?

Medium, please.

Let me check in the back. One moment, please.