Frequently Asked Questions
Find quick answers to the most common questions about SubLearn. Can't find what you're looking for? Search our help center
Account & Profile
Learn how to create, manage, and customize your SubLearn account.
Click Sign Up and create your account with email, or continue with Google, GitHub, or Discord. After registering, we send a verification email for account security, but you can start onboarding and exploring the product right away.
Social login with Google, GitHub, or Discord lets you sign in quickly without managing another password. It is the fastest way to start onboarding, and you can still use the same account across the rest of the platform afterward.
Email verification ensures your account is secure and helps us send important notifications about your learning progress. Check your inbox for a verification email after signing up. If you don't see it, check your spam folder or request a new verification link from your account settings.
Go to your Profile page from the user menu (click your avatar in the top right). You can update your name, bio, location, timezone, preferred learning languages, and profile visibility settings. Changes are saved automatically when you click Save Profile.
Visit your Profile page and click on your current avatar or the Change Avatar button. You can upload a new image (JPG, PNG, or WebP, max 2MB) or generate a colorful avatar from your initials. Your new avatar will appear across the platform immediately.
Navigate to Settings from the user menu, then go to the Security tab. Enter your current password, then type your new password twice to confirm. We recommend using a strong password with at least 8 characters, including letters, numbers, and symbols.
Yes, you can permanently delete your account from Settings → Account tab. Click Delete Account at the bottom of the page. This action is irreversible and will delete all your progress, vocabulary, and personal data. You'll receive a final confirmation email before deletion is complete.
Go to Settings → Security tab and click Enable Two-Factor Authentication. Scan the QR code with an authenticator app like Google Authenticator or Authy, then enter the 6-digit code to confirm. After enabling 2FA, you'll need to enter a code from your authenticator app each time you log in.
Click Forgot Password? on the login page, enter your email address, and we'll send you a password reset link. Check your email (including spam folder) and follow the link to create a new password. Reset links expire after 60 minutes for security reasons.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help. Search our help center, contact us directly, or submit a support ticket.