Frequently Asked Questions

Click Sign Up and create your account with email, or continue with Google, GitHub, or Discord. After registering, we send a verification email for account security, but you can start onboarding and exploring the product right away.

Social login with Google, GitHub, or Discord lets you sign in quickly without managing another password. It is the fastest way to start onboarding, and you can still use the same account across the rest of the platform afterward.

Email verification ensures your account is secure and helps us send important notifications about your learning progress. Check your inbox for a verification email after signing up. If you don't see it, check your spam folder or request a new verification link from your account settings.

Go to your Profile page from the user menu (click your avatar in the top right). You can update your name, bio, location, timezone, preferred learning languages, and profile visibility settings. Changes are saved automatically when you click Save Profile.

Visit your Profile page and click on your current avatar or the Change Avatar button. You can upload a new image (JPG, PNG, or WebP, max 2MB) or generate a colorful avatar from your initials. Your new avatar will appear across the platform immediately.

Navigate to Settings from the user menu, then go to the Security tab. Enter your current password, then type your new password twice to confirm. We recommend using a strong password with at least 8 characters, including letters, numbers, and symbols.

Self-service account deletion is not currently available. Contact support from the Help Center if you want to request account deletion. We will verify the request and explain what will happen to your account and learning data before any deletion is processed.

Use a strong, unique password and keep the email or social account you use to sign in secure. Two-factor authentication and a self-service login-history page are not currently available in SubLearn. If you suspect unauthorized access, reset your password and contact support.

Click Forgot Password? on the login page, enter your email address, and we'll send you a password reset link. Check your email (including spam folder) and follow the link to create a new password. Reset links expire after 60 minutes for security reasons.