B2 Expression Formal 7 min read

Steps are being taken to

Formal business communication expression

In 15 Seconds

  • A formal way to say 'we are working on fixing this problem.'
  • Uses passive voice to sound professional and objective.
  • Best for business emails, customer service, and official updates.
  • Indicates that a process has already started and is ongoing.

Meaning

This phrase is the ultimate 'corporate-speak' way of saying someone is working on a problem. It sounds deliberate, organized, and slightly mysterious, as if a team of experts is in a high-tech lab fixing the issue right now. It conveys a sense of professional accountability without necessarily pointing a finger at a specific person.

Key Examples

3 of 10
1

In a formal email to a customer

Steps are being taken to resolve the billing error on your account.

Steps are being taken to resolve the billing error on your account.

<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>
2

Texting a roommate about a loud party

I've talked to the neighbors, so steps are being taken to keep the noise down.

I've talked to the neighbors, so steps are being taken to keep the noise down.

<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>
3

A corporate announcement about a hack

Steps are being taken to secure our servers and protect user data.

Steps are being taken to secure our servers and protect user data.

<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>
🌍

Cultural Background

In the UK, this phrase is often used by the government or the BBC to sound calm and in control during a crisis. It reflects the 'Keep Calm and Carry On' spirit. In US corporate culture, this phrase is a staple of 'Corporate Social Responsibility' (CSR) reports. It is used to show that a company is 'listening' to social trends. While the English phrase is used in international business, the Japanese equivalent is often accompanied by a deep bow (ojigi) to show sincerity, as the phrase alone can sound too cold. German speakers might find this phrase slightly vague. They often prefer to know the specific 'Maßnahmen' (measures) being implemented rather than just hearing that 'steps' are happening.

🎯

Use it in Interviews

When asked how you handle failure, say 'I immediately ensure that steps are being taken to analyze the root cause.' It makes you sound like a leader.

⚠️

Don't Overuse It

If you use this phrase for every small thing, you will sound like a 'corporate robot.' Mix it with active phrases like 'I am working on...'

In 15 Seconds

  • A formal way to say 'we are working on fixing this problem.'
  • Uses passive voice to sound professional and objective.
  • Best for business emails, customer service, and official updates.
  • Indicates that a process has already started and is ongoing.

What It Means

Ever received an automated email from a company after a service outage and thought, 'That sounds incredibly fancy, but what are they actually doing?' That’s exactly where steps are being taken to lives. It’s a formal, passive construction used to signal that a process has started. In the world of business English, it’s the linguistic equivalent of a person in a suit nodding seriously while holding a clipboard. You aren't just 'fixing' something; you are 'taking steps' to ensure it is resolved. It adds a layer of professionalism that 'we are working on it' just can't match.

What It Means

At its core, this phrase is used to announce progress on a task or a solution to a problem. The 'steps' are metaphorical actions, and the passive 'being taken' means the action is ongoing. It’s like watching a progress bar on your computer; you don't necessarily see the code moving, but you know something is happening in the background. It carries a vibe of 'don't worry, we are adults and we have a plan.' It’s very common in customer service, project management, and public relations. If your Netflix stream crashes and they tweet this phrase, they are basically telling you to hang tight while the engineers sweat over the servers.

How To Use It

Grammatically, this phrase is a bit of a powerhouse. It uses the present continuous passive voice. You start with Steps, followed by are being taken, and then you must use an infinitive verb (the one starting with to). For example, Steps are being taken to improve our app's security. It works best when the 'who' isn't as important as the 'what.' You don't need to say 'The CEO is taking steps,' because the phrase implies the whole organization is involved. It's like saying 'The dinner is being cooked'—you don't care who is chopping the onions as long as the food arrives. Just don't use it for tiny things like Steps are being taken to eat my sandwich unless you want to sound like a very hungry robot.

Formality & Register

This phrase sits firmly in the 'Formal' and 'Professional' categories. You’ll find it in corporate emails, official press releases, and serious news reports. It’s B2 level for a reason—it requires a bit of social awareness to know when *not* to use it. On a scale of 1 to 10, with 1 being 'Sup' and 10 being 'Your Majesty,' this is a solid 8. It’s great for job interviews or when replying to a client who is rightfully annoyed. Using it shows you respect the gravity of the situation. However, if you use it in a WhatsApp group with your best friends to explain why you're five minutes late, they will definitely mock you for sounding like a government spokesperson.

Real-Life Examples

Imagine you are at a hotel and the Wi-Fi is down. The manager says, Steps are being taken to restore the connection. This sounds much more reassuring than 'Bob is trying to find the router.' Or think about a social media influencer who accidentally posted something controversial. Their PR team might say, Steps are being taken to address the feedback from our community. It’s also huge in the gaming world. When a server goes down for maintenance, the developers often post on Discord that steps are being taken to resolve the login issues. Even in travel vlogging, if a flight is canceled, the airline agent might use this phrase to sound more competent than they actually feel in that chaotic moment.

When To Use It

You should pull this phrase out of your pocket whenever you need to provide an update on a problem that isn't fixed yet. It’s perfect for 'middle-of-the-process' communication. Use it in a Zoom meeting when a boss asks about a delayed project. Use it in a formal letter to a landlord about a leaky roof. It’s also great for sounding authoritative in a school presentation about solving climate change. Basically, if there’s a problem, and you want people to know you’re on the path to a solution without giving away every boring detail, this is your go-to expression. It’s a great way to buy a little bit of time while appearing very busy.

When NOT To Use It

Avoid this phrase in highly emotional or intimate settings. If your partner asks why you forgot their birthday, saying Steps are being taken to find a gift is a one-way ticket to sleeping on the couch. It’s too cold and detached for personal relationships. Also, don’t use it for things that are already finished. If the task is done, just say 'It’s fixed.' Using it for completed actions makes it sound like you're still working on it, which is the opposite of what you want. Finally, don't use it for very simple, physical tasks. Steps are being taken to walk to the kitchen just sounds like you’re over-analyzing your own leg movements.

Common Mistakes

The most common error is forgetting the word being. People often say ✗ Steps are taken to..., which sounds like a general rule rather than a current action. Another big one is using the wrong preposition. ✗ Steps are being taken for fix... is a classic mistake; it must be to fix. Some people also try to make it active when it shouldn't be, like ✗ We are taking being steps. That just sounds like you're having a stroke. Remember: it's a fixed package. Keep the being taken together like a happy couple. Also, watch out for the plural; it's always Steps (plural), never ✗ A step is being taken to... because that sounds like you're doing the bare minimum.

Common Variations

If you want to spice things up, you can use Measures are being implemented to... or Action is being taken to.... These are essentially the same but slightly more aggressive. Efforts are being made to... is a bit softer and sounds like you're trying your best but might not succeed. For a slightly more modern, tech-focused vibe, you might hear We are in the process of.... In very formal legal contexts, you might see Procedures have been initiated to.... If you’re in a casual setting but still want to sound organized, you can say We're working on it, or I’m on it. But for that sweet B2-level professional polish, steps are being taken remains the king of the mountain.

Real Conversations

M

Manager

Sarah, the client is asking why the data report is three days late.
S

Sarah

I understand the frustration. Steps are being taken to finalize the numbers as we speak.
M

Manager

Okay, can we give them a specific time?
S

Sarah

We’re aiming for 5 PM. The team is just doing a final quality check.
C

Customer

My Uber driver cancelled, and now I’m going to be late for my flight!
S

Support

We apologize for the inconvenience. Steps are being taken to match you with a new driver immediately.
C

Customer

They better be fast steps!
S

Support

Rest assured, our priority is getting you to the airport on time.

Quick FAQ

Does this phrase mean the problem will be fixed soon? Usually, yes. It implies that action is currently happening. Is it okay to use in a job interview? Absolutely! It makes you sound like a project manager. Can I use it in a text? Only if you're being ironic or talking to a client. Does 'taking steps' involve actual walking? No, unless you are literally fixing a staircase, in which case the joke writes itself. It’s a metaphorical way to describe moving toward a goal. Is it British or American? It’s used globally in the English-speaking business world, from London to New York to Sydney.

Usage Notes

This phrase is a cornerstone of formal English. Always remember that it uses the passive voice to maintain an objective tone. Be careful not to use it in casual conversations unless you are intentionally trying to sound like a corporate robot for a joke.

🎯

Use it in Interviews

When asked how you handle failure, say 'I immediately ensure that steps are being taken to analyze the root cause.' It makes you sound like a leader.

⚠️

Don't Overuse It

If you use this phrase for every small thing, you will sound like a 'corporate robot.' Mix it with active phrases like 'I am working on...'

💬

The 'Weasel Word' Risk

Be aware that some people dislike this phrase because it doesn't say WHO is doing the work. Use it when the 'who' is less important than the 'what.'

Examples

10
#1 In a formal email to a customer
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

Steps are being taken to resolve the billing error on your account.

Steps are being taken to resolve the billing error on your account.

This reassures the customer that the process has already begun.

#2 Texting a roommate about a loud party
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

I've talked to the neighbors, so steps are being taken to keep the noise down.

I've talked to the neighbors, so steps are being taken to keep the noise down.

A bit formal for roommates, but useful for showing you've handled a problem.

#3 A corporate announcement about a hack
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

Steps are being taken to secure our servers and protect user data.

Steps are being taken to secure our servers and protect user data.

Typical PR language used during a crisis to sound in control.

#4 Instagram caption for a brand renovation
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

We're currently closed, but steps are being taken to give our shop a fresh new look!

We're currently closed, but steps are being taken to give our shop a fresh new look!

Makes a renovation sound like a carefully planned operation.

#5 A TikTok comment reply from a skincare brand
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

We hear you! Steps are being taken to bring back the original formula soon.

We hear you! Steps are being taken to bring back the original formula soon.

Modern brands use formal phrases to show they take fan feedback seriously.

#6 Explaining a delay in a Zoom meeting
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

I know the project is behind schedule, but steps are being taken to catch up by Friday.

I know the project is behind schedule, but steps are being taken to catch up by Friday.

Focuses on the solution rather than the reason for the delay.

Common grammar mistake Common Mistake
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

✗ Steps are taking to fix the car. → ✓ Steps are being taken to fix the car.

Steps are being taken to fix the car.

You must include 'being' to make it passive and continuous.

Common preposition mistake Common Mistake
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

✗ Steps are being taken for improve the app. → ✓ Steps are being taken to improve the app.

Steps are being taken to improve the app.

Always follow this phrase with 'to' + base verb.

#9 Humorous situation with a lazy pet
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

Steps are being taken to wake up the dog, but so far he's winning the nap battle.

Steps are being taken to wake up the dog, but so far he's winning the nap battle.

Using formal language for silly situations creates humor.

#10 An emotional update about a community garden
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4.318 6.318a4.5 4.5 0 000 6.364L12 20.364l7.682-7.682a4.5 4.5 0 00-6.364-6.364L12 7.636l-1.318-1.318a4.5 4.5 0 00-6.364 0z"/></svg>

After the storm damage, steps are being taken to rebuild our beloved garden.

After the storm damage, steps are being taken to rebuild our beloved garden.

Shows resilience and a plan for recovery.

Test Yourself

Complete the sentence with the correct form of the phrase.

After the security breach, immediate ______ ______ ______ ______ to protect user data.

✓ Correct! ✗ Not quite. Correct answer: steps are being taken

The present continuous passive 'are being taken' is the standard form for ongoing action.

Which sentence is the most appropriate for a formal business email?

A customer is complaining about a late delivery. What should you say?

✓ Correct! ✗ Not quite. Correct answer: Steps are being taken to locate your shipment and expedite delivery.

This option uses the correct phrase and formal vocabulary ('locate,' 'shipment,' 'expedite').

Choose the best response for the manager.

Employee: 'The printer has been broken for three days!' Manager: 'I understand your frustration. ______.'

✓ Correct! ✗ Not quite. Correct answer: Steps are being taken to have it repaired by this afternoon.

This is the most professional and grammatically correct way to reassure the employee.

Match the 'step' to the 'problem.'

Problem: High carbon emissions. Step: ______

✓ Correct! ✗ Not quite. Correct answer: Steps are being taken to install solar panels.

Installing solar panels is a logical step to reduce carbon emissions.

🎉 Score: /4

Visual Learning Aids

Practice Bank

4 exercises
Complete the sentence with the correct form of the phrase. Fill Blank B2

After the security breach, immediate ______ ______ ______ ______ to protect user data.

✓ Correct! ✗ Not quite. Correct answer: steps are being taken

The present continuous passive 'are being taken' is the standard form for ongoing action.

Which sentence is the most appropriate for a formal business email? Choose B2

A customer is complaining about a late delivery. What should you say?

✓ Correct! ✗ Not quite. Correct answer: Steps are being taken to locate your shipment and expedite delivery.

This option uses the correct phrase and formal vocabulary ('locate,' 'shipment,' 'expedite').

Choose the best response for the manager. dialogue_completion B1

Employee: 'The printer has been broken for three days!' Manager: 'I understand your frustration. ______.'

✓ Correct! ✗ Not quite. Correct answer: Steps are being taken to have it repaired by this afternoon.

This is the most professional and grammatically correct way to reassure the employee.

Match the 'step' to the 'problem.' situation_matching A2

Problem: High carbon emissions. Step: ______

✓ Correct! ✗ Not quite. Correct answer: Steps are being taken to install solar panels.

Installing solar panels is a logical step to reduce carbon emissions.

🎉 Score: /4

Frequently Asked Questions

4 questions

Yes, but 'Steps are being taken' (continuous) sounds more active and immediate. 'Steps are taken' sounds like a general rule or a habit.

Almost always. 'A step is being taken' sounds very strange and weak. Using 'steps' implies a full plan.

It is professionally polite. It shows you are taking the matter seriously without getting too emotional.

'Measures' sounds slightly more official, legal, or related to safety. 'Steps' is more general and common in everyday business.

Related Phrases

🔗

Take action

similar

To do something to deal with a situation.

🔗

Underway

similar

Already in progress.

🔗

In the works

informal

Being planned or produced.

🔄

Address the issue

synonym

To think about and begin to deal with a problem.

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