B2 Expression رسمی 7 دقیقه مطالعه

We share your concern

Formal business communication expression

در ۱۵ ثانیه

  • Formal way to acknowledge worry.
  • Shows empathy and validation.
  • Used in professional settings.
  • Implies issue is being addressed.

معنی

این عبارت روشی **حرفه‌ای اما همدلانه** برای تأیید نگرانی یا مشکل کسی است. این نشان می‌دهد که شما درک می‌کنید نگرانی‌های آن‌ها معتبر است و شما آن‌ها را جدی می‌گیرید، اغلب پیش از ارائه توضیح یا راه‌حل. مانند این است که بگویید: 'من می‌فهمم چرا شما استرس دارید، و بله، این مشکلی است که ما نیز آن را می‌بینیم.'

مثال‌های کلیدی

3 از 11
1

Official company announcement regarding a product recall.

Regarding the recent product recall, `we share your concern` for your safety and are taking immediate action.

Regarding the recent product recall, we understand your worry for your safety and are taking immediate action.

<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>
2

Customer service email response to a complaint about service downtime.

Thank you for reaching out. `We share your concern` about the recent service interruption and apologize for any inconvenience.

Thank you for reaching out. We understand your worry about the recent service interruption and apologize for any inconvenience.

<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>
3

Internal memo from management about a new policy's impact on workload.

To the team, `we share your concern` about the increased workload following the policy change and are exploring solutions.

To the team, we understand your worry about the increased workload following the policy change and are exploring solutions.

<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>
🌍

زمینه فرهنگی

In the US, this phrase is often the first line of defense in 'litigation avoidance'. By acknowledging concern without admitting fault, companies try to prevent lawsuits. The British use this phrase to maintain a 'polite distance'. It is a way to be empathetic without being 'overly emotional', which fits the traditional professional etiquette. While the English phrase is used in international business in Tokyo, the Japanese mindset often expects a more direct apology (moushiwake gozaimasen) alongside the acknowledgment of concern. In Germany, this phrase is appreciated for its directness and clarity. It signals that the problem has been 'registered' (erfasst) by the organization.

🎯

The 'But' Trap

Be careful! If you say 'We share your concern, BUT...', the 'but' can cancel out the empathy. Try using 'and' or 'which is why' instead.

⚠️

Don't Overuse

If you use this in every single email, you will sound like a template. Save it for genuine worries.

در ۱۵ ثانیه

  • Formal way to acknowledge worry.
  • Shows empathy and validation.
  • Used in professional settings.
  • Implies issue is being addressed.

What It Means

### What It Means

Ever felt that knot in your stomach when something isn't right? This phrase is for exactly that. We share your concern means you completely understand and agree with someone's worry or problem. It's a way to say, 'Yep, I see it too, and it's a legitimate issue.' Think of it as a professional nod of agreement to a problem. It shows empathy without being overly emotional. It also subtly implies that you're probably already working on it, or at least thinking about it. No need to panic, but acknowledged!

### How To Use It

Using We share your concern is about validating feelings. You drop this phrase when someone expresses apprehension, worry, or a problem. It sets a tone of understanding before you delve into solutions or further discussion. Imagine a customer service rep hearing a complaint. Instead of immediately jumping to a fix, they might say, "We share your concern regarding the recent service disruption." This makes you feel heard. It’s a bridge-builder, preparing the ground for productive dialogue. It’s not just words; it’s a strategy.

### Formality & Register

This phrase lives squarely in the formal and professional realm. You'll hear it in boardrooms, official statements, and serious emails. It’s rare to text your best friend, "OMG, I share your concern about that awful movie." That would be hilariously out of place! It’s perfect for official correspondence, customer service, or public relations. It's the language of diplomacy and serious business. You wouldn't use it chatting on Discord, unless you're role-playing as a CEO. Even then, your friends might give you the side-eye.

### Real-Life Examples

Picture this: you're reading a company's official statement about a data breach. They might start with, "We share your concern about the security of your personal information." Or a government official addressing public outcry: "The committee has reviewed your petitions, and we share your concern for environmental protection." On a slightly less grand scale, a teacher might tell parents, "We share your concern about your child's recent academic performance." It's always about acknowledging a serious issue. Sometimes, it’s the most diplomatic opening possible. Even a small business owner might use it when a customer is upset about a product defect.

### When To Use It

Use We share your concern when you need to be serious, empathetic, and professional. It's ideal for:

  • Official communications: Think company announcements or public statements.
  • Customer service: When a client is upset and needs validation.
  • Diplomatic situations: Addressing complaints or difficult feedback.
  • Team meetings: Acknowledging a team member's worry about a project deadline.
  • Parent-teacher conferences: Showing you're on the same page about a student's struggles.

It’s like pressing the 'understand and validate' button before you start typing your action plan. It sets a positive, collaborative tone. "Yes, we are in this together, and we acknowledge the problem."

### When NOT To Use It

Avoid We share your concern in informal settings. It’s not for:

  • Casual chats with friends: "I share your concern about running out of snacks." (Just say, "Oh no, me too!")
  • Text messages: Unless you're sending a highly ironic, formal text. Your friends will wonder if you've been taken over by a corporate drone.
  • Lighthearted conversations: It’s too heavy for everyday banter.
  • Expressing personal feelings: It’s more about a collective, professional stance.
  • When you don't actually share the concern: Don't use it insincerely! People can smell insincerity faster than a burnt toast.

### Common Mistakes

Getting the tone wrong is the biggest pitfall. Remember, it's formal!

  • ✗ "Hey buddy, I share your concern about your Netflix queue running out." → ✓ "Hey buddy, I totally get it, that's a real crisis!"
  • ✗ (Texting) "We share your concern about the party being cancelled." → ✓ "Bummer about the party, I'm bummed too!"
  • ✗ "Don't worry, we share your concern, everything will be fine." (The 'don't worry' contradicts the sharing of concern, making it sound dismissive.) → ✓ "We share your concern and are actively working on a solution to address the issue."
  • ✗ "I don't really share your concern but okay." (Never use it negatively; it's always positive validation.) → ✓ (If you don't share the concern, say so politely but don't use this phrase.)

### Common Variations

While We share your concern is quite specific, there are related ways to express similar sentiments, often varying in formality or nuance.

  • More direct/slightly less formal: We understand your concern. or We acknowledge your concern. These are still professional but perhaps a tiny bit softer.
  • More emphatic: We take your concern very seriously. This ups the ante on the level of commitment.
  • Individual version: I share your concern. (When speaking for yourself, not a group).
  • Slightly dated/more literary: We are of the same mind regarding this matter. (You might hear this in a period drama, not an email).

Regional differences mostly revolve around how often formal language is used. In some corporate cultures, it might be more common than others.

### Real Conversations

Scenario 1: Company addressing customer feedback

Customer: "I'm really unhappy with the new update; it's caused so many bugs!"

Company Rep: "Thank you for your feedback. We share your concern about the recent update and are working diligently to resolve the reported issues."

Scenario 2: Team leader addressing project risks

Team Member: "I'm worried we won't hit the deadline with these unexpected roadblocks."

Team Lead: "We share your concern about the timeline. Let's look at re-prioritizing tasks and see where we can optimize."

Scenario 3: School board responding to parent complaints

Parent: "The lack of playground supervision is a serious safety hazard!"

School Board Member: "Mrs. Johnson, we share your concern for student safety and are reviewing our supervision protocols immediately."

### Quick FAQ

Q: Can I use I share your concern when talking about a friend's personal problem?

A: Probably not. It sounds too stiff and formal for personal conversations. You'd likely say something more natural like, "I totally get why you're worried," or "I feel the same way." Save I share your concern for more professional or public settings, not for discussing their latest dating app woes. It’s like wearing a tuxedo to a backyard BBQ.

Q: Does We share your concern always mean there's a solution coming?

A: Not always, but it strongly implies it. It's often used as an opening to then discuss proposed solutions, actions being taken, or at least further investigation. If a company says it, they're probably signaling that they're not just ignoring the issue; they're on it. It buys them time to formulate a proper response, showing good faith.

Q: Is it polite to say We share your concern even if I disagree slightly?

A: It's generally used when you genuinely *do* share the concern, or at least acknowledge its validity. Using it insincerely can backfire, as people might perceive it as an empty platitude. If you disagree, it's better to acknowledge their viewpoint ("I understand why you feel that way") and then politely present your differing perspective. Honesty is often the best policy, even in formal settings.

نکات کاربردی

This phrase is almost exclusively formal. It is used to acknowledge valid worries or problems professionally, establishing empathy and often preceding a discussion of solutions. Avoid using it in casual conversations or when you don't genuinely intend to address the underlying issue, as it can sound insincere or dismissive.

🎯

The 'But' Trap

Be careful! If you say 'We share your concern, BUT...', the 'but' can cancel out the empathy. Try using 'and' or 'which is why' instead.

⚠️

Don't Overuse

If you use this in every single email, you will sound like a template. Save it for genuine worries.

💬

Individual vs. Group

Use 'We' if you represent a company. Use 'I' if you want to sound more personal and take individual responsibility.

مثال‌ها

11
#1 Official company announcement regarding a product recall.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

Regarding the recent product recall, `we share your concern` for your safety and are taking immediate action.

Regarding the recent product recall, we understand your worry for your safety and are taking immediate action.

Used in a formal statement to reassure customers and acknowledge their potential anxiety.

#2 Customer service email response to a complaint about service downtime.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

Thank you for reaching out. `We share your concern` about the recent service interruption and apologize for any inconvenience.

Thank you for reaching out. We understand your worry about the recent service interruption and apologize for any inconvenience.

Softens the message and validates the customer's frustration before offering an apology.

#3 Internal memo from management about a new policy's impact on workload.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

To the team, `we share your concern` about the increased workload following the policy change and are exploring solutions.

To the team, we understand your worry about the increased workload following the policy change and are exploring solutions.

Builds trust and shows management is listening to employee feedback.

#4 A comment on a company's social media post where users are complaining.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

We've seen your feedback on the new app feature. `We share your concern` about usability and are working to improve it.

We've seen your feedback on the new app feature. We understand your worry about usability and are working to improve it.

Addresses public complaints directly and formally on a modern platform.

#5 A politician responding to citizen feedback on a local issue via Twitter.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

Received many messages about the park. `I share your concern` for green spaces and will advocate for its protection.

Received many messages about the park. I understand your worry for green spaces and will advocate for its protection.

A politician using the individual form to connect with constituents on social media.

#6 Job interview, candidate asked about a company's recent challenges.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

Yes, `I share your concern` about market volatility, but I see it as an opportunity for innovation.

Yes, I understand your worry about market volatility, but I see it as an opportunity for innovation.

Demonstrates awareness of challenges while pivoting to a positive outlook.

Texting a friend about a shared annoying experience. اشتباه رایج
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

✗ Hey, `I share your concern` about the slow internet at the cafe. → ✓ Hey, this internet is SO SLOW, right?!

✗ Hey, I understand your worry about the slow internet at the cafe. → ✓ Hey, this internet is SO SLOW, right?!

Using `I share your concern` in a casual text is overly formal and unnatural.

Responding to a child upset about a cancelled playdate. اشتباه رایج
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4.318 6.318a4.5 4.5 0 000 6.364L12 20.364l7.682-7.682a4.5 4.5 0 00-6.364-6.364L12 7.636l-1.318-1.318a4.5 4.5 0 00-6.364 0z"/></svg>

✗ Sweetheart, `we share your concern` about the cancelled playdate. → ✓ Oh honey, I know you're super sad about the playdate being cancelled. Me too!

✗ Sweetheart, we understand your worry about the cancelled playdate. → ✓ Oh honey, I know you're super sad about the playdate being cancelled. Me too!

This phrase is too formal for comforting a child; direct, emotional language is better.

#9 A deep, personal conversation with a loved one facing a major life decision.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4.318 6.318a4.5 4.5 0 000 6.364L12 20.364l7.682-7.682a4.5 4.5 0 00-6.364-6.364L12 7.636l-1.318-1.318a4.5 4.5 0 00-6.364 0z"/></svg>

It's a huge decision, and `I share your concern` about the uncertainty ahead. We'll figure it out together.

It's a huge decision, and I understand your worry about the uncertainty ahead. We'll figure it out together.

Used to convey deep empathy and solidarity during a difficult emotional time.

#10 A sarcastic remark about a trivial 'problem' among friends.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.828 14.828a4 4 0 01-5.656 0M9 10h.01M15 10h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"/></svg>

Oh no, your coffee machine broke? `I share your concern` for this dire situation, truly.

Oh no, your coffee machine broke? I understand your worry for this dire situation, truly.

The formal phrasing is used sarcastically to highlight the triviality of the 'concern'.

#11 University administration addressing student complaints about tuition fees.
<svg class="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/></svg>

The administration would like to state that `we share your concern` regarding the rising cost of tuition and are seeking sustainable solutions.

The administration would like to state that we understand your worry regarding the rising cost of tuition and are seeking sustainable solutions.

Formal address from an institution to a collective body, indicating a shared perspective on a problem.

خودت رو بسنج

Fill in the missing words to complete the formal response.

We _____ your _____ regarding the new office policy.

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: share / concern

This is the standard professional collocation.

Which sentence is the most appropriate for a business email?

A customer is worried about a security bug.

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: We share your concern about the security vulnerability.

Option B uses the correct register and grammar.

Match the phrase to the correct situation.

When should you use 'We share your concern'?

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: When a client is worried about a project's budget.

It is a professional phrase for acknowledging worries.

Complete the dialogue.

Client: 'I'm worried the colors are too bright.' Manager: '_____. Let's try a more neutral palette.'

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: I share your concern

The manager is validating the client's worry.

🎉 امتیاز: /4

ابزارهای بصری یادگیری

Formal vs. Informal Empathy

Formal
We share your concern Professional
We understand your position Diplomatic
Informal
I get it Casual
That sucks Very casual

بانک تمرین

4 تمرین‌ها
Fill in the missing words to complete the formal response. جای خالی B1

We _____ your _____ regarding the new office policy.

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: share / concern

This is the standard professional collocation.

Which sentence is the most appropriate for a business email? Choose B2

A customer is worried about a security bug.

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: We share your concern about the security vulnerability.

Option B uses the correct register and grammar.

Match the phrase to the correct situation. situation_matching A2

When should you use 'We share your concern'?

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: When a client is worried about a project's budget.

It is a professional phrase for acknowledging worries.

Complete the dialogue. dialogue_completion B1

Client: 'I'm worried the colors are too bright.' Manager: '_____. Let's try a more neutral palette.'

✓ درسته! ✗ نه دقیقاً. پاسخ صحیح: I share your concern

The manager is validating the client's worry.

🎉 امتیاز: /4

آموزش‌های ویدیویی

آموزش‌های ویدیویی این عبارت را در یوتیوب پیدا کنید.

سوالات متداول

14 سوال

Both are correct. Use 'concern' for a general feeling and 'concerns' if the person has a list of specific problems.

Yes, it is very respectful. It shows you are thinking about the company's risks.

Not necessarily, but it implies you are taking it seriously. Usually, you should follow it with an action.

Yes, on Slack or Teams, 'I hear you' or 'I'm on it' is usually better.

It's okay, but 'concern' sounds much more professional in English.

Yes, it is very common in both UK and US English.

There isn't a direct opposite, but 'We do not see this as a problem' would be the equivalent of rejecting the concern.

No, it would sound very strange and cold. Use 'I understand why you're upset' instead.

It is always 'share your concern'. No 'with'!

It makes the response sound like the whole company is behind the customer, which is more powerful.

Yes, it is considered very polite and professional.

Yes, if the interviewer mentions a challenge the company is facing, you can say 'I share your concern about that...'

It can if you don't follow it with a real solution. It's often called 'corporate speak'.

It is typically taught at B2 (Upper Intermediate) because it involves professional register.

عبارات مرتبط

🔗

We understand your position

similar

Acknowledging someone's viewpoint.

🔗

We take this seriously

builds on

Promising to act on a problem.

🔗

We echo your sentiments

similar

Agreeing with someone's feelings.

🔗

I hear you

informal

Casual acknowledgment.

🔗

Point taken

contrast

Acknowledging a criticism.

مفید بود؟
هنوز نظری وجود ندارد. اولین نفری باشید که افکار خود را به اشتراک می‌گذارد!