15秒了解
- A professional way to close a complaint or issue.
- Shows you have listened and taken specific action.
- Uses 'believe' to sound polite and non-arrogant.
- Best used at the end of formal emails.
意思
这是一种专业的方式,表示你已经解决了问题或回答了问题。它表明你听取了某人的投诉,并采取了行动来解决问题。
关键例句
3 / 11Formal email to a client
I've attached the revised contract with the new clauses. We believe this addresses your concerns regarding the liability section.
He adjuntado el contrato revisado con las nuevas cláusulas. Creemos que esto responde a sus inquietudes sobre la sección de responsabilidad.
Customer service chat on a website
I have extended your subscription by one month for free. We believe this addresses your concerns about the downtime yesterday.
He extendido su suscripción un mes gratis. Creemos que esto resuelve sus dudas sobre la interrupción de ayer.
Response to a negative App Store review
We've fixed the bug in the latest update. We believe this addresses your concerns about the app crashing.
Hemos corregido el error en la última actualización. Creemos que esto soluciona sus problemas con el cierre de la aplicación.
文化背景
In the US, this phrase is often used to 'close the loop' in customer service. Americans value efficiency and want to know that a problem is officially 'over'. In the UK, this phrase can sometimes be used with a touch of 'understated authority.' It's a way of saying 'We've done our part' without being aggressive. While the English phrase is used in international business in Tokyo, the Japanese equivalent is much more focused on the 'honor' of the customer. It's less about the 'fix' and more about the 'sincerity' of the response. Germans may find this phrase slightly 'fluffy' or vague. They often prefer to know exactly *how* it addresses the concern, rather than just a 'belief' that it does.
The 'Royal We'
Even if you are the only person working on the problem, using 'We' makes you sound like you have the full backing of your company.
Don't Overuse
If you use this phrase three times in one email, you will sound like a robot. Use it once at the very end.
15秒了解
- A professional way to close a complaint or issue.
- Shows you have listened and taken specific action.
- Uses 'believe' to sound polite and non-arrogant.
- Best used at the end of formal emails.
What It Means
You’ve just sent a three-paragraph email complaining about a cold latte and a grumpy barista. Ten minutes later, a ping hits your inbox. The manager writes back, offers a refund, and ends with: We believe this addresses your concerns. It’s the ultimate 'case closed' phrase in the business world. It feels like a warm handshake, even if it’s delivered through a screen.
What It Means
At its heart, this phrase is about closure. It’s used when a problem has been identified and a solution has been served on a silver platter. The word believe is doing a lot of heavy lifting here. Instead of saying 'This definitely fixes everything,' which might sound arrogant, we believe adds a layer of professional humility. It says 'In our expert opinion, we’ve done the right thing.' It’s the linguistic version of a waiter checking if your steak is cooked perfectly. You aren't just giving them an answer; you're acknowledging the emotional weight of their 'concerns.' It sounds much more empathetic than a robot saying 'Issue resolved.'
How To Use It
Think of this phrase as the 'period' at the end of a long sentence. You usually place it at the very end of an email or a formal message after you’ve listed the actions you took. For example, if you refunded a customer and offered them a discount code, you’d drop this line right before your sign-off. It’s also great for Zoom calls when you’ve finished a long explanation. It invites the other person to agree with you without being pushy. If you use it in the middle of a paragraph, it loses its power. It needs that 'mic drop' energy at the end. Just don't use it when you're explaining why you ate your roommate's leftovers; that's a level of corporate coldness even Wall Street isn't ready for.
Formality & Register
This is high-level business English, firmly in the formal to very formal camp. You’ll see it in emails from big banks, airline customer service, or legal departments. It’s the opposite of slang. If you said this to a friend while helping them fix a flat tire, they’d probably think you’d been replaced by an AI. However, in a professional setting, it’s a superpower. It makes you sound competent and in control. It bridges the gap between 'I'm sorry' and 'I'm done.' In the world of LinkedIn and Slack, this is the gold standard for conflict resolution. It shows you take the other person seriously but aren't groveling.
Real-Life Examples
Imagine you’re a developer responding to a bug report on GitHub. You’ve patched the code and updated the documentation. You could say, 'Fixed it!' but We believe this addresses your concerns sounds like you work for a Fortune 500 company. Or think about a landlord who finally fixed the leaky sink after three weeks of nagging. Sending this phrase via WhatsApp makes the interaction feel more like a business transaction and less like a neighborhood squabble. You’ll even see it in automated responses from apps like Uber or Airbnb when they’ve adjusted a fare. It’s the language of people who have a 'Customer Success' department.
When To Use It
Use this when the stakes are high and the other person is unhappy. It’s perfect for 'Service Recovery'—the fancy term for fixing a mistake. If a client is worried about a project timeline, you use this after providing a new, faster schedule. It’s also useful in internal office politics. If a colleague is worried about their workload, and you’ve redistributed some of their tasks, this phrase shows you’ve been a supportive teammate. Use it when you want to sound like the 'adult in the room.' It works best when the 'concerns' were clearly stated earlier in the conversation.
When NOT To Use It
Avoid this phrase if the problem isn't actually fixed. If you send this but haven't actually solved anything, it comes across as incredibly passive-aggressive and dismissive. It’s also a bad choice for romantic relationships. If your partner says 'You never listen to me,' responding with I believe this addresses your concerns is a one-way ticket to sleeping on the couch. Don't use it for very small things either. If someone asks for a pen and you give them one, saying this makes you sound like a parody of a middle manager. Keep it for the big stuff.
Common Mistakes
A very common slip-up is forgetting the 's' on addresses. Since this is singular, the verb needs that 'es' ending. Another mistake is using the word problems instead of concerns. In business, concerns is a 'softer' word that sounds more professional and less catastrophic. Also, watch out for the preposition. It’s always addresses your concerns, never addresses to your concerns. English loves to throw in extra prepositions where they aren't needed, but keep this one clean. Finally, don't say I believe this addresses your concerns if you are representing a whole team; use we to show collective responsibility.
Common Variations
If We believe this addresses your concerns feels a bit too stiff, you can try We hope this resolves the matter. It’s slightly more optimistic. For something a bit more modern and 'tech-startup' friendly, go with I hope this helps! or Let me know if this works for you. If you want to be even more formal, perhaps in a legal context, you might see We trust this clarification is sufficient. On the flip side, if you're texting a client you know well, you could say Hopefully, that clears things up. Each variation changes the temperature of the conversation, so choose wisely based on how much 'suit and tie' energy you need.
Real Conversations
Support Agent: I have applied a $20 credit to your account for the delay. We believe this addresses your concerns regarding the shipping fee.
Customer
Manager
Employee
App Store Response: We have released version 2.1 which fixes the login crash. We believe this addresses your concerns.
User
Quick FAQ
Is this phrase passive-aggressive? It can be! If the solution you provided is tiny but you use this big phrase, it feels like you're telling the person to shut up. Use it only when the solution is genuine. Can I use it in a text? Only if it's a very professional text to a client. For friends, it's way too weird. Why not just say 'I fixed it'? Because 'I fixed it' focuses on you, while addresses your concerns focuses on the other person’s feelings and needs. It’s more empathetic and client-centric, which is what business is all about.
使用说明
This phrase is the gold standard for formal customer service and professional conflict resolution. It uses 'hedging' (the word 'believe') to appear polite and non-confrontational. Be careful with subject-verb agreement—it's 'this addresses,' not 'this address.'
The 'Royal We'
Even if you are the only person working on the problem, using 'We' makes you sound like you have the full backing of your company.
Don't Overuse
If you use this phrase three times in one email, you will sound like a robot. Use it once at the very end.
Softening the Blow
If you are giving bad news, don't use this phrase. It only works when you are providing a solution.
例句
11I've attached the revised contract with the new clauses. We believe this addresses your concerns regarding the liability section.
He adjuntado el contrato revisado con las nuevas cláusulas. Creemos que esto responde a sus inquietudes sobre la sección de responsabilidad.
Classic professional usage in a high-stakes document.
I have extended your subscription by one month for free. We believe this addresses your concerns about the downtime yesterday.
He extendido su suscripción un mes gratis. Creemos que esto resuelve sus dudas sobre la interrupción de ayer.
Used as a 'service recovery' after a technical failure.
We've fixed the bug in the latest update. We believe this addresses your concerns about the app crashing.
Hemos corregido el error en la última actualización. Creemos que esto soluciona sus problemas con el cierre de la aplicación.
Short, punchy, and professional for a public-facing response.
I rearranged the slides to focus more on the ROI. I believe this addresses your concerns about the presentation's impact.
He reorganizado las diapositivas para centrarme más en el ROI. Creo que esto responde a sus dudas sobre el impacto de la presentación.
Using 'I' instead of 'we' because it's a personal task.
We've updated our shipping policy to include tracking. We believe this addresses your concerns about lost packages!
¡Hemos actualizado nuestra política de envío para incluir seguimiento! ¡Creemos que esto resuelve sus dudas sobre paquetes perdidos!
Slightly more casual with the exclamation point but still professional.
Your fare has been adjusted to reflect the correct route. We believe this addresses your concerns.
Su tarifa ha sido ajustada para reflejar la ruta correcta. Creemos que esto responde a sus inquietudes.
Standard automated but professional closing.
The security gate has been repaired and the code changed. We believe this addresses your concerns regarding building safety.
La puerta de seguridad ha sido reparada y el código cambiado. Creemos que esto resuelve sus dudas sobre la seguridad del edificio.
Legalistic and serious tone for a safety issue.
✗ We believe this address to your concerns → ✓ We believe this addresses your concerns
Error: Usar 'address' sin 'es' y añadir 'to'.
Don't add 'to' after address; it's a direct object.
✗ This believe addresses your concerns → ✓ We believe this addresses your concerns
Error: Confundir el sujeto 'We believe' con 'This believe'.
Remember that 'We believe' is the action you are taking.
I finally washed the mountain of dishes in the sink. I believe this addresses your concerns about my hygiene.
Finalmente lavé la montaña de platos en el fregadero. Creo que esto responde a tus dudas sobre mi higiene.
Using formal language for a very casual, dirty task is funny.
We have moved your desk away from the noisy hallway. We believe this addresses your concerns regarding focus.
Hemos movido su escritorio lejos del pasillo ruidoso. Creemos que esto responde a sus dudas sobre la concentración.
Empathetic and solution-oriented in a workplace setting.
自我测试
Complete the formal email closing.
We have updated the software to include the features you requested. We believe this _______ your concerns.
'Addresses' is the standard professional verb for dealing with concerns.
Which sentence is the most appropriate for a formal business letter?
A customer is worried about a late delivery.
This option uses the correct phrase and maintains a formal register.
Match the response to the situation.
Situation: A client is worried about the security of their data.
Encryption is the logical solution to a security concern.
Complete the dialogue between a manager and an employee.
Employee: 'I'm worried I don't have enough training for this task.' Manager: 'I've signed you up for a workshop next week. _________________.'
The manager is responding to a 'worry' (concern) with a solution.
🎉 得分: /4
视觉学习工具
When to use 'Address your concerns'
Work
- • Emails
- • Meetings
- • Reports
Service
- • Support
- • Refunds
- • Fixes
练习题库
4 练习We have updated the software to include the features you requested. We believe this _______ your concerns.
'Addresses' is the standard professional verb for dealing with concerns.
A customer is worried about a late delivery.
This option uses the correct phrase and maintains a formal register.
Situation: A client is worried about the security of their data.
Encryption is the logical solution to a security concern.
Employee: 'I'm worried I don't have enough training for this task.' Manager: 'I've signed you up for a workshop next week. _________________.'
The manager is responding to a 'worry' (concern) with a solution.
🎉 得分: /4
视频教程
在YouTube上查找关于这个短语的视频教程。
常见问题
10 个问题Yes, 'I hope' is slightly softer and more personal than 'We believe.' It's great for 1-on-1 professional relationships.
Exactly. In business, we rarely say 'complaints' because it sounds negative. 'Concerns' sounds like something a thoughtful person has.
It can be, if the solution you provided is obviously bad. If you give a 1% discount and say this, it will definitely feel passive-aggressive.
Then you must ask: 'I understand. Could you please clarify what specifically is still outstanding?'
Only if it's a very formal work-related text. Otherwise, it's too stiff.
'I fixed it' is too informal for many business settings and doesn't acknowledge the other person's feelings (their 'concerns').
It's a verb. It means 'to deal with' or 'to handle'.
'This' is better because it refers to the solution you just presented in the current email or conversation.
Yes, it is perfectly standard in both American and British business English.
'I hope that clears things up' or 'Let me know if that works for you.'
相关表达
I hope this helps
similarA less formal way to say the same thing.
To resolve an issue
synonymTo find a solution to a problem.
To meet someone halfway
builds onTo compromise.
To put someone's mind at ease
similarTo stop someone from worrying.